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Former Member

SAP Crystal Server and BOBJ CMC

If anyone could assist I would be most grateful.

With a new role I recently inherited a suite of Crystal Reports. The build is via a remote desktop > SQL queries & calculations pulling from databases > Reports scheduled via SAP Business Objects CMC.

One of the databases was recently updated which resulted in a couple of reports failing to run. 'Error - failed to retrieve data from the database'. All others 26 reports are running OK. Is there a linkage that needs to be restored or does anyone have some tips on troubleshooting this?

Thank you kindly.

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1 Answer

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    Former Member
    Oct 05, 2017 at 08:50 PM

    you may have to check the user permissions or , password might been saved and you have changed but not refereshed in reports

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