on 09-06-2017 9:24 PM
Hi experts
I'm working on PM/SM Notification/order to manage a process of Customer assistance to provide maintenance or fix faults and problems.Sometime together with activity of technicians and Spare costs I need to collect on the Order additional costs not depending by the time (i.e. the number of Kilometers covered to provide support at customer site). Can somebody explain How I can collect these costs on the PM/SM Order ?
I need these info becuase for Out of warranty products, i need to invoice the total costs of service to teh customers.Thanks in advance for your reply.
Claudio
We have done this a few different ways in th past:
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PeteA
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Hi Claudia,
Cost needs to calculated. Will the cost of 1KM is same for 10KM ? For example, if 1KM is $100 to 10KM is $1000.
If this is it, then you need to create a operation, assign a work centre and activity type to calculate the cost of 1Km and post the confirmation.
Regards
Terence
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No of course we debit the cost proportionatelly to the Km covered. As Peter suggets I can define a virtual UM time-based for this (KmT) and I'll plan the unit cost using KP26 on the CC using a special Activity (i.e. 0,6 €/kmt). So if I'll confirm 200 KmT I'll debit cost for 200*0,6. In statistics and Reporting I'll have 200 KmT as quantity and teh relative Cost.
Claudio,
If you dont need costs with the KmT, then create a new Operation Control Key with the cost checkbox deactivated.
This way you can post KmT via IW41, but you wont see any costs. The problem then is that the standard DP90 wont see these records, and you will need to develop a solution.
PeteA
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