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How to create an incident ticket for a Hana-Database?

Dear experts,

we use the service desk with SAP Solution Manager 7.2 SP5. We actively use it for our users with classical SAP system and it works find. But we also have a lot of users with tenants on a HANA database. For them it is not possible to create a ticket.

In the iBase these technical systems don't have a system type, installation number or system number. Therefore it is not possible for me to add the installation number to the Business Partner, in order to assign the database/tenant to the user.

Is there a solution to this problem?

Thank you for your help!

Best regards,


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1 Answer

  • Sep 14, 2017 at 07:33 AM

    Dear Michael,

    The best will be to call the CIC
    They can forward you to the right person which can help in this case.

    Best regards,

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