Skip to Content
0

Lead Scoring doubts & Issues in SAP C4C

Sep 06, 2017 at 09:56 AM

247

avatar image

Dear Experts,

We have the feature of lead scoring in SAP C4C. But i have few doubts & issues regarding this:-

1) I have Lead Score view assigned under Sales Campaign WoC. But I am not able to create a new Lead Score. Where am I missing in configuration?

2) We have a field called engagement score in Contact screen. But lead scoring is the ranking of leads. Then why this field is present in contact? and there is no lead score or ranking field in lead screen?

Request you to help on this.

Regards,

Saurabh Sharma

10 |10000 characters needed characters left characters exceeded
* Please Login or Register to Answer, Follow or Comment.

1 Answer

Best Answer
Gabriel Brage
Sep 06, 2017 at 05:52 PM
0

Hello Saurabh;

The new button for lead score will only be available after performing the following configuration;

  1. Go to Business Configuration work center;
  2. Go to Implementation Projects view;
  3. Select the current project;
  4. Press Edit Project Scope;
  5. Go to Step 3 Scoping;
  6. Expand Sales Campaign -> Enhanced Sales Campaigns;
  7. Mark Enhanced Sales Campaigns and Enhanced Campaigns;
  8. Save changes in the project's scope.

Now the New button will appear in the Lead Scores view.

Regarding the engagement score more information can be found in the administration guide at the page 69

https://help.sap.com/viewer/cea15f900ca04c4faa35d3044577fe27/1705/en-US

Best Regards

Gabriel Brage

Share
10 |10000 characters needed characters left characters exceeded