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Former Member

Case classification

Dear experts

I'd like to define a classification catalog for my case type. As mentioned in the SAP Help, I have to create a classification catalog using the Case Management: Classification Catalogs transaction (People-Centric UI). But I can't do that because there is no entry in the mandatory field "Catalog Category".

Do you know where to configure this field?

Additionally, do you know if this classification catalog can be used at the same time than the category modeller?

Thanks in advance

Best regards

stephanie

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    author's profile photo Former Member
    Former Member
    Posted on Oct 08, 2007 at 01:04 PM

    It is late ..but still we cracked it ..

    Question : Classification catalog

    Classification catalog number is the IBASE number where you want your

    cases to reside in the Installed Base with category - CM

    you will have to create an Installed Base with the category CM and

    then the

    external number will be visible in the F4 help of the No.of

    Classif.Ctlg - else put the external id ther and search.(make sure that the Ibase is active)

    Once you do this assign this number to the case type .

    Now when you open the case and go to classification this IB is visible there and you can select and assign your case to it ..you can double

    check in yuor installed base for the assigned case ..

    It works ..

    😉

    Cheers!!

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  • author's profile photo Former Member
    Former Member
    Posted on Oct 01, 2007 at 11:27 AM

    Hi Stephanie ,

    I have got exactly the same requirement .Catalog Category is indeed empty which does not allow to save a classification catalog .i m currently working on the same too so if you find a sol/work around do let me know

    Yes,

    classification catalog can be used at the same time along with the category modeller.

    cheers!

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  • author's profile photo Former Member
    Former Member
    Posted on Oct 09, 2007 at 01:45 AM

    Thanks a lot for the details.

    Also we had to apply the following OSS note for the clasification catalog: 1099057

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