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Automatically send emails from tickets

Sep 05, 2017 at 05:05 PM

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Former Member

Hello,

how can I configure C4C to automatically send e-mails from sevice tickets?

Thank you!

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1 Answer

Fabio Damasceno
Sep 05, 2017 at 06:25 PM
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Hello Mr. Toledo,

We believe that you should seek as option workflow rules, the link below has information on this:

https://blogs.sap.com/2015/11/02/sap-cloud-for-customer-workflow-rules/

In this link below there are important considerations to evaluate when using workflows:

https://blogs.sap.com/2016/12/10/workflow-rule-configuration-considerations/

For eventual question on this feature, try this one: https://blogs.sap.com/2016/07/01/faqs-on-workflow/


We hope this helps you achieve your scenario needs. If not possible, please tell us more details on your business needs. Bye!

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