on 09-05-2017 6:05 PM
Hello,
how can I configure C4C to automatically send e-mails from sevice tickets?
Thank you!
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Hello Mr. Toledo,
We believe that you should seek as option workflow rules, the link below has information on this:
https://blogs.sap.com/2015/11/02/sap-cloud-for-customer-workflow-rules/In this link below there are important considerations to evaluate when using workflows:
https://blogs.sap.com/2016/12/10/workflow-rule-configuration-considerations/
For eventual question on this feature, try this one: https://blogs.sap.com/2016/07/01/faqs-on-workflow/We hope this helps you achieve your scenario needs. If not possible, please tell us more details on your business needs. Bye!
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