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Wrap-Up on Outbound Campaign Calls

Sep 05, 2017 at 03:03 PM


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I have integrated the SAP CRM Call List with the SAP BCM telephony system but unfortunately after a successful campaign call. The wrap-Up time exceeds the defined wrap-up time defined.

I have defined the Wrap-Up on both Queue Management and User Settings Template.

Please do let me know if there is anything I can check to enforce a predefined limit on Wrap-Up for Outbound Campaigns.


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