Customer's credit limit control

[Former Member]

Hi,

I have two deliveries in "processing state" that expend "Customer's credit limit". Infact in fd33 value order is equal the sum value of deliveries as in the print. I can't delete deliveries because are linked to an old order (the deliveries have not been billed).

How can I do this value to zero?

[Former Member]

the case is:

• delivery created, processed in the warehouse (picked), goods issue not posted;

This order have different deliveries, but for only two deliveries the state is not processed. How I can do to make zero value of order [the value marked in the print] without modify the warehouse?

[VeselinaPeykova]

At what processing stage are the deliveries:

• delivery created, not processed in the warehouse;
• delivery created, processed in the warehouse (picked), goods issue not posted;
• delivery created and fully processed by logistics, goods issue posted?

And are you planning to process them via billing or these are considered obsolete? Another important thing to note is how old are these deliveries (especially if goods issue was posted in a previous period).

In some companies there are written procedures, describing how to treat obsolete documents (if you are indeed referring to obsolete deliveries) with steps to be done by each department. Is the case that you mentioned not documented in your company?

[Former Member]

the case is:

• delivery created, processed in the warehouse (picked), goods issue not posted;

This order have different deliveries, but for only two deliveries the state is not processed. How I can do to make zero value of order [the value marked in the print] without modify the warehouse?

[VeselinaPeykova]

The main question is are you going to deliver or not...

If not and these are obsolete documents - then why keep the stock reserved for a transaction, which is not going to be executed? The most suitable approach is to reverse the warehouse transactions, delete the deliveries and reject the order. If you use external warehouse software the process may be a bit more complicated, but your local support should be able to guide you.

If these are going to be processed, then why do you wish to have the order value as zero? It does not seem correct from credit perspective, because it increases the risk of customer of the customer not paying.

There is a feature - credit horizon, which can be useful in certain processes if you have documents far in the future, but then you would not have proceeded with delivery creation and picking, therefore this is not applicable for your case.

If these documents were supposed to be covered by payment guarantee and someone forgot to assign the FD - this could influence the sales value, because this is kept in a separate field.