Hi Peter,
I have used landing page as form to collect information from customer and update certain field in the contact based on the selection value every time customer chooses. Example: Contact has custom field as : Interest, this field is used in the landing page to collect the information from customer and it gets updated whenever customer leaves information in the website.
This is just one way of achieving it and am sure that there will be number of ways to implement this logic.
Thanks and regards,
Dinesh.
Hi Peter,
If you're on On-Premise version, you can make use of CUAN_CE_IC_UPDATE_SP7 BAdI. You can either adapt IMP_IA_SPECIAL_HANDLING or IMP_IA_IC_UPDATE_IC_ROOT method of this BAdI. I cannot check the import and export parameters of those methods but if you want to update interaction contact root, you can use method IMP_IA_IC_UPDATE_IC_ROOT for sure.
I hope this helps
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