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Copy interaction (IA) value to interaction contact (IC)

Sep 05, 2017 at 06:49 PM

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Dear Community,

is it possible to copy the value form a custom interaction-field (IA) to a custom interaction contact (IC) field? The field on the IC should always be updated when a new interaction from that contact arrives.

What do you recommend, how this can be implemented?
Are there any functions / methods that can be used for this? BAdI or might it also work with a custom view that shows the value of the last interaction?

Thank you,
Best, Peter

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Former Member

Dear Peter,

In On-premise this is possible if you extend the "Extension Include for BOs Interaction + Contact (Root Node)", where the fields you receive from an Interaction get copied over to the Interaction Contact. I would assume the same would be possible in the Cloud version too.

With regards,

Akil

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2 Answers

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Former Member Sep 05, 2017 at 07:40 PM
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Hi Peter,

I have used landing page as form to collect information from customer and update certain field in the contact based on the selection value every time customer chooses. Example: Contact has custom field as : Interest, this field is used in the landing page to collect the information from customer and it gets updated whenever customer leaves information in the website.

This is just one way of achieving it and am sure that there will be number of ways to implement this logic.

Thanks and regards,

Dinesh.

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Hakan Köse Sep 14, 2017 at 07:38 PM
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Hi Peter,

If you're on On-Premise version, you can make use of CUAN_CE_IC_UPDATE_SP7 BAdI. You can either adapt IMP_IA_SPECIAL_HANDLING or IMP_IA_IC_UPDATE_IC_ROOT method of this BAdI. I cannot check the import and export parameters of those methods but if you want to update interaction contact root, you can use method IMP_IA_IC_UPDATE_IC_ROOT for sure.

I hope this helps

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