I want to use the WFM Core in a SAP CRM add-on Without SAP R/3 HR Integration.
Some body mentioned to use the 'CRM_LRP_FILL_RES' report to
transfer the service employees, which are stored in the system in the
role 'Employee', from SAP CRM to the WFM Core."
Can any body explain this point to point setup how to do it. I can see a program in SE38 "Z_CRM_LRP_STATUS_AVAIL_TO_WFM" . I can see the the status in CRM_DWP i.e Assigned or Not Assigned. But I want to see the Pre Assigned Status i.e before assigning the job the agent / technician will send message like they are going to accept the job or reject the job or declained the job or pending the job etc., So these are Pre Assigned Status. I want to see this Status. Can you help me in a detailed way........
Points will be rewarded for right clue......Thanking you in advance