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GRC 10.0-Email notification sent twice to requestor

Oct 12, 2016 at 09:44 PM

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Hello Experts

GRC10.0,SP23

For a specific WF,email notification is getting triggered twice.

I checked the stage settings and can see that in notification settings, notification is set up only once for REQUESTOR.

Any idea on this?

-Ganesh

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3 Answers

Rajitha M May 17 at 03:19 PM
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Hi Ganesh,

Please provide the solution for this.

Best Regards,

Rajitha

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Bipul Kumar May 23 at 01:43 PM
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is it a case of having 2 notification settings, one for requester and another for user? Since Requester is also the user so he may get 2 email notifications.

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Ganesh Srinivasan Jul 16 at 05:54 AM
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Hi

I found the reason:

GRAC_REQUESTER: Recipient ID was already maintained in "notification" settings of process global settings.

Adding to it,GRAC_USER recipient ID was maintained in WF/Path level notification settings.

Since the requester and the user was same in this case,2 email notification was sent in this case.

Thanks

Ganesh

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