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GRC 10.0-Email notification sent twice to requestor

Hello Experts

GRC10.0,SP23

For a specific WF,email notification is getting triggered twice.

I checked the stage settings and can see that in notification settings, notification is set up only once for REQUESTOR.

Any idea on this?

-Ganesh

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3 Answers

  • May 17, 2018 at 03:19 PM

    Hi Ganesh,

    Please provide the solution for this.

    Best Regards,

    Rajitha

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  • May 23, 2018 at 01:43 PM

    is it a case of having 2 notification settings, one for requester and another for user? Since Requester is also the user so he may get 2 email notifications.

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  • Jul 16, 2018 at 05:54 AM

    Hi

    I found the reason:

    GRAC_REQUESTER: Recipient ID was already maintained in "notification" settings of process global settings.

    Adding to it,GRAC_USER recipient ID was maintained in WF/Path level notification settings.

    Since the requester and the user was same in this case,2 email notification was sent in this case.

    Thanks

    Ganesh

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