USER CAN'T FIND OWN PO IN GR FOR DESKTOP USER

[Former Member]

Hi,

We are Using SRM 5.0 with Extended Classic Scenario

User Can't find his Own PO IN GR for Desktop user .But buyer can search

it via GR for professional user,

Only one PO is not Visible in GR for desktop user , rest all PO are

visisble which pending for GR confirmation.this user can post all GR's

but for 1 particular PO there is nothing appearing in GR transaction

because i checked in MIGO and we would be able to post GR in R/3 system

but somehow this 1 PO does not appear in the users list for GR.

Pls find the screen shot attached below

Can you Please suggest for any Oss Note avaibale against this.

This is very Urgent because user needs it by 25th of sep in order to

complete GR confirmation .

Please reply at the earliest.

Thanks in advance

Regards

Prasanna

[Former Member]

As I'm concerned,Pls tick the check boxes "Confirmation expected" & "IV Expected" in the Process Purchase Order transaction(thru your Web Page menu).

Then status of the PO will be "Awaiting Aprroval" & once the PO is approved,GR can b made for the PO.

I am sure it will resolve your issue.

Pls reward points.Do let me know the results.

Brgds/Gopesh

[Former Member]

Hi Prasanna,

The screen shot is not there.

Can you please confirm what was mentioned in the "Goods Recipient" field in shopping cart / P.O ?

Also check whether any attribute for "Requisitioner" is maintained in the root org

for that particular user?

Please let me know about these observations inorder to help you further.

Rgds,

Teja

[Former Member]

Hi Teja,

Sorry for not attaching the Screen shot.

Please find the deatils of the Desktop user screen

In the Goods/Services Screen

Input fields are:

Make a selection:Confirm Goods Reciept/services performed

In Search for Purchase oder

Purchase order number:XXXXXX

Role:Goods/services requested by me

As per your details i hjave checked the Goods receipent field & same desktop user exist

the Attribute Requisitoner has not been maintained int eh Org structure

Any more details Pelase let me know

Thanks

Prasanna

[Former Member]

Hi Prasanna,

For the Extended Classic Scenario, check attribute <b>SYS</b>. It <u>must have two values</u>: one value the logical system of the Backend and the other must be the EBP logical system.

Hope it helps you.

Regards.

[Former Member]

Hi Prasanna,

Its really difficult to explain what's the real problem is with the information provided by you. Look at the following observations which may help you in resolve the issues :

1. Check in the Extended Search if any other fields were populated / checked which is causing this issue.

2. Check trying to confirm the P.O from Confirm goods / services centrally under Centralized Purchasing node.

3. Check for the status & document history of the P.O in under Process Purchase orders node.

4. Check whether the confirmation was already made against that P.O or some one would have accidentally clicked the "Complete" button in the change mode of Process Purchase orders. If this is the case then you can not confirm the P.O further.

Let me know about your observations after checking above points.

Award points for suitable answers.

Rgds,

Teja