Automatic Creation of Business Partens in Service Desk

Hello!

I ma about to set up the Service Desk functionality in SAP Solution Manager 4.0

If I try to create (automatically)the Business partner from DSWP --> Operations --> Service Desk

and choose "Create Business Partner" I receive the error:

<b>DSWP settings unknown</b>

What should be done to avoid this error?

Are IBase also important for this issue?

Thank you!

regards