Skip to Content
0
Former Member
Sep 20, 2007 at 03:03 PM

Alert on new arrival of e-mail

39 Views

hi,

In the inbound email scenario the mail sent by the customer for the first time is visible in the agent inbox. What about the subsequent mails replied by the customer with the service tracking id. As ERMS links all those emails to the service ticket. And how will the agent know that the customer has replied ? Is there any way to alert the agent on the new e-mail arrivals?

Shridhar