3 Answers
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Former MemberPosted on Sep 20, 2007 at 12:45 PMhi
tools : Visio, Ms- Project, Etc..
for collecting gud requirements the person should have a gud ability to understand and analyze the business requirements, and also should be able to understand todays business senerios, tools play a vitial role while creating specifications, they help a lot in showing up the requirements in a pictorial form of business proces..
User training is a process of training the clients people...
usually user training program is taken live by the individuals from the software people who are providing the sap system to the client.. for this purpose individuals take a seminar like session for a group of members say for eg: people belonging to South region once, north region once, and so on.. also depending on the sales org, sales office levels.. etc..
for this purpose system providers usually provide the client with the user manual prepared specifically for the user training process..
usually user training process takes as much as a week to complete and can also be extended, ofcourse now a days people are providing help desk (24*7) services in order to serve the customer well..
important points to be remembered at the time of training is
>Analyze the Audience
>Design the Curriculum
>Develop Training Material
>Deliver Learning
>Measure and Evaluate
End-user Training Strategy describes the overall approach for the development of a comprehensive SAP training program..
End-user Training Strategy includes the following sections
Training Approach
Training Tools and Documentation
Delivery Approach
Training Activities
Activities Involved by the SAP SD End User
 Inquiry Processing
 Quotation Processing
 Contract Processing
 Sales Order Processing
 Scheduling Agreement Processing
 Returns Processing
 Rebate Processing
 Sales Deal and Promotion Processing
 Display Customer and Material Information
 Billing Processing (online)
 Billing Processing (In The Background)
 Invoice List Processing
 Maintain Customer and Material Information
 Display Pricing
 Maintain Pricing
 Release Blocked Documents for Billing
 Release Sales Orders for Delivery
 Display Sales Information
 Display Billing Documents
 Sales Analysis
 Credit Management in Sales and Distribution Documents
 Backorder Processing
 Sales Support
 Output Processing
Inquiry Processing
 Create/change/display inquiries
 Generate lists for inquiries and incomplete inquiries
 Select sales documents according to object status
Quotation Processing
 Create/change/display quotations
 Generate lists for quotations and incomplete quotations
 Select sales documents according to object status
Contract Processing
 Create/change/display contracts
 Generate and process list of contracts
 Generate and process list of incomplete contracts
 Select sales documents according to object status
Sales Order Processing
 Create/change/display sales orders
 Generate and process list of sales orders
 Generate and process list of incomplete sales orders
 Select and process sales documents according to object status
 Select and process sales documents in a period of time
 Select and process duplicate sales documents in a period of time
Scheduling Agreement Processing
 Scheduling agreement processing
 Select and process incomplete scheduling agreements
 Select sales documents according to object status
Returns Processing
 Create/change/display sales orders
 Create/change outbound delivery
Rebate Processing
Rebate processing:
 Maintain rebate agreements
 Extend rebate agreement
 Settlement of rebate agreements
 Generate list of rebate agreements
Billing document:
 Display billing document
 Compare the rebate basis from billing documents and statistics
 Update billing documents referring to rebate conditions
Sales Deal and Promotion Processing
 Create/change/display sales deals
 Generate list of sales deals
 Create/change/display promotions
 Generate list of promotions
Display Customer and Material Information
 Display customer (Sales)
 Display material
 Display material listing/exclusion
 Select customer material info record according to customer
 Select customer material info record according to material
 Display customer hierarchy
 Display sales deals
 Display promotions
 Display rebate agreements
 Display cross selling materials
 Display assortment module for value contracts
Billing Processing (online)
 Create/change/display billing document
 Cancel billing document
 Retroactive billing
 Process billing due list
 Set billing date
 Display billing documents from the archive
 List of billing documents
 Rebook accounting indicator
 Release sales orders for billing
 Display sales and distribution documents blocked for billing
Billing Processing (In the Background)
 Display billing document
 Generate batch jobs for billing
 Generate log for billing document run
Invoice List Processing
There are two types of invoice lists in the Standard:
1. one for invoices and debit memos
2. one for credit memos
 Create/change/display invoice lists
 Process work list for invoice lists
 Generate invoice list
 Generate cancellation invoice list
 Display invoice list from the archive
Maintain Customer and Material Information
 Maintain material listing/exclusion
 Reference material listing/exclusion
 Maintain material substitution
 Reference material substitution
 Maintain material information
 Select customer material information according to material or customer
 Maintain material
 Maintain customer (Sales)
 Maintain customer hierarchy
 Maintain materials for cross selling
 Maintain value contracts
 Maintain Incoterms
Display Pricing
 Display condition records
 Display condition lists
 Display conditions using index
 Display free goods determination
Maintain Pricing
 Create/change/display condition
 Condition processing using index
 Create/change/display free good
 Create/change/display condition lists
 Process net price list
 Release expected customer price
Release Blocked Documents for Billing
 Release sales orders for billing
 Change billing document
 List of blocked billing documents
Release Sales Orders for Delivery
 Change sales order
 Block and unblock customer from sales view
 Generate lists for incomplete sales documents and for sales documents blocked for delivery
Display Sales Information
 Generate list for quotations, contracts, sales orders or scheduling agreements
 Generate list for incomplete quotations, contracts, sales orders or scheduling agreements
 Generate list of sales orders blocked for delivery
 Display sales activities, item proposals, material listing and material exclusion
 Sales support monitor
Display Billing Documents
 Display billing document
 Display list of billing documents
 Display blocked billing documents
Sales Analysis
 Contracts: Lists for overdue and completed contracts
 Quotations: Lists for overdue and completed quotations
 Backorder processing: Backlog list, selection list
 Generate list for: Inquiries, rebate agreements, scheduling agreements
 Information on the customer: Sales summary, list of top customer
 Material information: List of top materials
 Sales support monitor
 Flexible planning: Display/create/change
Credit Management in Sales and Distribution Documents
 Process credit authorization for sales and distribution documents
 List of released sales and distribution documents
 List of blocked sales and distribution documents
 Process credit authorization according to sales and distribution document
 Process credit authorization according to delivery
 List of incomplete sales and distribution documents
 Sales and distribution documents blocked for delivery
 Delivery monitor
 List of billing documents
Backorder Processing
 Display backlogged sales orders
 Process backorder processing using selection list according to sales documents
 Backorder processing: access using the material
 Execute rescheduling of sales documents
 Evaluate rescheduling of sales documents
Sales Support
 Create/change/display sales activities
 Executing mailing promotions
 Display and create interested parties and contact persons
 Display sales summary
 Sales support monitor
 Display competitive products
Output Processing
 Display/change/create output-condition records in Sales
Also Refer to:: /thread/524424 [original link is broken]
Reward if USeful
Thanx & regards
Naren..
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