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Former Member

workflow sender responder to channel doesn't works.

Posted on Sep 19, 2007 at 10:45 AM 6 Views

Hi,

i'm working with campaign automation .This is the campaign process:

1) start node

2) campaign element1 ( template e-mail and survey ) target group, send target group to channel ( this works fine )

3) decision node : condition = i have chose "always, without conditions"

follow-up steps = another campaign element

4) campaign element2 ( template email "thank you" ) , flag "Start for every responder" , workflow: "transfer responder to channel" [ ws14000069] ( doesn't work )

my workflow stops at first campaign elemnt, it sends e-mail.

when i respond form my e-mail to survey, not start the second workflow after decision node.

if i open transaction crm_survey_suite i can see in "disply evaluation" of survey the response ......

Why doesn't start second workflow for sending another e-mail?

Could you help me?

Yhank in advance.

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  • author's profile photo Former Member
    Former Member
    Posted on Sep 19, 2007 at 11:05 AM
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    hi,

    Once you have executed the campaign and the BP recieved emails.

    If the BP responds by answering them, this responce is captured and that BP

    info is colled in a different target group. Please check if the BP is getting collected in the Empty target group.

    reward with points.

    regards,

    Muralidhar Prasad.C

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    • Former Member
      Sep 19, 2007 at 11:09 AM

      thank u for your answer!!!!!

      you mean i have to add an empty target group to campaign element2 ??

      my second campaign element after decision node has not a target group in tab segment of campaign automation.

      i have to add it?

      thank.

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