i'm working with campaign automation .This is the campaign process:
1) start node
2) campaign element1 ( template e-mail and survey ) target group, send target group to channel ( this works fine )
3) decision node : condition = i have chose "always, without conditions"
follow-up steps = another campaign element
4) campaign element2 ( template email "thank you" ) , flag "Start for every responder" , workflow: "transfer responder to channel" [ ws14000069] ( doesn't work )
my workflow stops at first campaign elemnt, it sends e-mail.
when i respond form my e-mail to survey, not start the second workflow after decision node.
if i open transaction crm_survey_suite i can see in "disply evaluation" of survey the response ......
Why doesn't start second workflow for sending another e-mail?
Could you help me?
Yhank in advance.