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Former Member
Sep 19, 2007 at 10:45 AM

workflow sender responder to channel doesn't works.



i'm working with campaign automation .This is the campaign process:

1) start node

2) campaign element1 ( template e-mail and survey ) target group, send target group to channel ( this works fine )

3) decision node : condition = i have chose "always, without conditions"

follow-up steps = another campaign element

4) campaign element2 ( template email "thank you" ) , flag "Start for every responder" , workflow: "transfer responder to channel" [ ws14000069] ( doesn't work )

my workflow stops at first campaign elemnt, it sends e-mail.

when i respond form my e-mail to survey, not start the second workflow after decision node.

if i open transaction crm_survey_suite i can see in "disply evaluation" of survey the response ......

Why doesn't start second workflow for sending another e-mail?

Could you help me?

Yhank in advance.