Hi Experts,
I have a requirement to process/maintain the service requests from users/customers.
One suggested solution is to create a new transaction ( custom ) for these type of service requests and maintain in the CRM system itself. for that we have to implement workflow. I am new to CRM workflow and its settings, can anyone throw some light on this ?.
Also please tell me what Action, Partner, Status Profiles..
Any Help / Hint will really Appreciated
Thanks, Sudeep..