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The customer service representative is responsible for answering customer inquiries and complaints related to sales processing. He assists and advises his own customer area, and is responsible for optimal processing of the sales process as far as delivery and shipment. His aim is to raise customer satisfaction.
The customer service representative carries out the following tasks:
Analysis of possible problem areas for the customer (incomplete contracts or sales orders, blocked sales orders, incomplete quotations or scheduling agreements)
Processing of sales documents (sales orders, quotations, contracts, scheduling agreements, rebate agreements)
Postprocessing of sales orders carried out via the Internet
Maintenance of customer-specific data (customer material information, customer master data, pricing or condition maintenance)
Execution of sales promotions
Gaining of information via billing and outbound delivery
MiniApps
This role contains MiniApps. These are built into single roles which are based on the following systems: CRM system and R/3 system.
<a href="http://help.sap.com/saphelp_470/helpdata/en/3b/35f4382f23f671e10000000a11405a/frameset.htm">http://help.sap.com/saphelp_470/helpdata/en/3b/35f4382f23f671e10000000a11405a/frameset.htm</a>
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