Hello,
I am having a doubt in Customer Service Module. While I create a service notification for a complaint recieved froma customer, I creat a Service Order with type SM02 Sevice External with reveneu from the service notifaction and raise the resevation for some material, I consume the material at the customer premises and finish the GR in the system. I want to charge the same amount to the customer. While I create a Sales Order with the type OR from the notification itself, The materail is not flowing from the Service Order to the Sales Order only parteners details are flowing. I dont want to re enter the same material, which were consumed in the Service Order.
Is there any setting required in the back ground, what is the process for that?
If settings are required for that, how we can do it? And also please can any one explain wts the impact on the CO-PA? How the flow happens in CO - PA?