Partner Determination problem and email notification configuration dump

[Former Member]

Hi Experts,

I am trying to configure Service Desk scenario in Solman 4.0.

I have configured my satellite system in IB52 and have also assigned administrator, support team, sold to party and employee responsible. I have also also made the organization in PPOMA_CRM, assigned it in PFAC.

After creating the support desk message, my business partners are not getting updated due to which probably I am not able to see the status "Sent to Support" which i have added in between "New" and "In Process". Also my user status field is not getting updated in CRM_DNO_MONITOR with status "New".

I have also maintained the settings required in SPRO for Action Profile for Business Transaction Types for SLFN.

Here i have made the settings as follows:

Action Profile set as SLFN0001_ADVANCED.

Status Profile set set as SLFC0001 (SLFN0001 value not available).

Partner Determination procedure set as SLFC0001 (SLFN0001 value available).

Organization Data profile set as SMSD00000002.

I have also made the required configuration as per SAP Note no. 663970.

While doing so, I saw earlier configuration was done in SPPFCADM -> DNO_NOTIF -> SMSD_CREATE_CRM_TRANSACTION

PARTNER_FCT_CREATOR having value as SDSM0002 &

PARTNER_FCT_PROCESSOR having value as SDSM0004.

I have deleted entries of BC - Team and CRM - Team from responsibilites of CRM_DNO_1 from PFAC.

E-Mail Notification Dump:

While doing the configuration for E-Mail Notification as per SAP Note No. 691303 (Send mail via action tutor), I am getting dump in SPPFCADM -> CRM_ORDER -> Condition Configuration as "Uncaught Exception with exception 'CX_OS_OBJECT_NOT_FOUND'"

My patch level details are as follows:

SAP_BASIS 700 0010 SAPKB70010

SAP_ABA 700 0010 SAPKA70010

PI_BASIS 2005_1_700 0010 SAPKIPYJ7A

ST-PI 2005_1_700 0003 SAPKITLQI3

SAP_BW 700 0010 SAPKW70010

SAP_AP 700 0007 SAPKNA7007

BBPCRM 500 0007 SAPKU50007

CPRXRPM 400 0007 SAPK-40007INCPRXRPM

ST 400 0009 SAPKITL419

ST-A/PI 01J_CRM500 0000 -

ST-ICO 150_700 0007 SAPK-15077INSTPL

ST-SER 700_2006_2 0000 -

I have also implemented following notes but still getting the dump:

Note nos. are 824378, 1016566, 992931.

Please help soon.

Regards,

Naresh.

[Former Member]

Hi naresh-

I have a couple questions regarding your post.

1. What do you mean by "<b>After creating the support desk message, my business partners are not getting updated</b>...."

2. Is "Sent to Support" a custom status? If so, may I ask why you are adding that? The delivered status "In Process" means that a support message has been sent to the monitor transaction. Also, a standard status of "Sent to SAP" exists....Adding this custom status seems confusing.

3. What do you mean by "<b>Also my user status field is not getting updated in CRM_DNO_MONITOR with status "New"."</b>

I may be able to help solve the problem if I understand these questions better...

[Former Member]

Hey Naresh,

Regarding the Email Notification problem, please implement the following note:

Note 1011376 - Problems when you create a message after importing SP 9.

This will certainly solve the Email notification dump problem..

Please reward for useful answer.

Regards,

Anand.

[Former Member]

Hi Anand,

Thanks for your reply. This note i cant apply directly through SNOTE.

After carrying out the instructions, I will surely reward the suitable points to you on that front.

My main problem is still underlying i.e. Partner Determination. Request you to please help me on that matter please.

Regards,

Naresh.

[Former Member]

Hi Anand,

Any further help from you on this issue would be helpful to me.

Hi Amit / Dolores,

If possible, please try to help me on this issue.

Regards,

Naresh Dodeja.

[Former Member]

Hey naresh,

What abouit that note, did you apply them ??

Give a feedback about this and then we can work on other issues !!

Regards,

Anand.

[Former Member]

Hi Anand,

I tried loading that request, but its not getting transported properly. Neither its giving any error code while transporting.

That issue is still pending.

Regards,

Naresh.

[Former Member]

Hey Naresh,

The DATA and COfiles in that note must be copied to corresponding folder on your SOLMAN server.

Consult your basis team, this note had helped me so many times and it is the only solution for your problem

After sucessfull import, run sppfcadm and tick all check boxes on extreme right and click RUN consistency checks.

Reward for usefull answer.

Regards,

Anand