Prblem Service Desk configuration in Solution Manager 4.0

[Former Member]

Hi All,

Here I have done the configuration of Service Desk in Solution Manager 4.0 by using the document which I have for release 3.2. However I have face some problem in Step “Initially create and Assign the Satellite Systems as iBase C” and “Manually create and Assign the Satellite Systems as iBase Co” .So I exclude above mention step. But still I am able to create the support message from Satellite Systems.

So can please let me know whether it will work fine in upcoming time or Do I need to test my Service Desk configuration for same.

Moreover please let me know how to test Service Desk configuration for real time environment.

Following are the step and problem which I face while doing the Service desk configuration.

<b>STEP 1 #Initially Create and Assign the Satellite Systems as iBase C</b>

To be able to use the Service Desk and Change Request scenarios in SAP Solution Manager, you need to define the Installed Base (iBase). An iBase component has to be created for each satellite system from which Service Desk messages will be sent to the SAP Solution Manager system.

The iBase components for the iBase structure SOL_MAN_DATA_REP (installation 1) can be created and assigned either automatically or manually. Note that these components and the assignments can only be created once automatically for every solution. To refresh your existing iBase data execute IMG activity Manually Create and Assign the Satellite Systems as iBase Components.

Requirements:-

You have defined your system landscape in the Solution Manager System Landscapes(transaction SMSY).

Activities:-

1. In transaction SOLUTION_MANAGER, open a solution.

2. Choose Operations -> Service Desk.

3. Choose Edit -> Initial Data Transfer for iBase.

The data is copied automatically. The iBase systems for the solution are automatically assigned to SOL_MAN_DATA_REP (installation "1"). An iBase component is created for each system installation number (which can be displayed by choosing System -> Status).

For each solution repeat these steps.

<b>Problem in STEP1 :-</b> I am not able to check the System &#61664; Status.

<b>STEP 2 #Manually Create and Assign the Satellite Systems as iBase Co</b>

In this IMG activity, you define the Installed Base (iBase) manually, i.e. for refreshing existing iBases after solutions have been changed.

An iBase component has to be created for each satellite system from which Service Desk messages will be sent to the SAP Solution Manager system.

Activities:-

1. In transaction Change Installed Base (IB52), use the input help (F4) to find the Installed Base with external ID SOL_MAN_DATA_REP.

2. Continue as follows:

• If SOL_MAN_DATA_REP does not exist:

a) Call transaction Create Installed Base (IB51).

b) Choose iBase Category 01 (Installed Base).

c) Choose Enter.

d) Specify the iBase header data in the iBase section.

e) Specify the external ID SOL_MAN_DATA_REP and enter a short description.

• If SOL_MAN_DATA_REP exists:

a) Choose iBase No. 1 (SOL_MAN_DATA_REP).

b) Choose the SAP WEB AS component.

3. To assign the systems as iBase components, go to the Text item tab.

Three components are included in the standard package.

4. Add all the satellite systems as text items to the table:

o Column Short text: Description of the system

o Column Identification: System ID, space, installation number

5. Save.

After changes have been made to a solution, repeat these steps to update system landscape data for iBase.

Note:-

Every system is only listed once in the iBases. That means a system is not listed in an iBase if it has been listed in another iBase before.

<b>Problem in STEP2:-</b> Here I am not able to find Text item tab as per point 3 .

<b>STEP 3 # Assign Business Partners to iBase Components</b>

You need to assign business partners to the new iBase components.

Activities:-

1. In transaction Change iBase (IB52), choose Goto -> Partner

2. Assign business partners with the following functions to the new iBase component systems:

o Administrator

o Key User

o Sold-to Party

3. Save.

4. Repeat these steps for each iBase component.

<b>Problem in step3 :-</b> In IB52 t-code screen there no any menu path like goto &#61664; partner

Thanks a lot,

Harshal

[Former Member]

No information

[Former Member]

Hi Harshall,

You have to enter the value as 1 in Installed base field and then press enter.

You will be taken inside and then you will be able to see the Goto - Partner screen.

Hope this will help.

Please reward points suitably.

Regards,

Naresh.