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Customer Service & Preventive Maintenance

Aug 31, 2017 at 11:08 AM


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Dear All,

There is a requirement to perform Preventive Maintenance on Customer Equipment. For example Service the equipment on every 3 months if its under warranty.

So is it possible to create Maintenance plans and do the similar process as of Preventive Maintenance in Plant Maintenance using SAP Customer Service module?

Thanks in Advance

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1 Answer

Best Answer
Peter Atkin Aug 31, 2017 at 03:26 PM

Yes, you can use the same process in CS as per PM.

You have the added option of IP50 (maintenance plan for a service contract).


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Thank you very much for the reply

Former Member

HI Pete ,

Can u tell me steps which needs to be followed is there any document available

  1. Create a task list
  2. Create a maintenance plan
  3. Schedule the plan (IP30)
  4. Create a batch job for automatic rescheduling (deadline monitoring via IP30)
  5. Order ill be created