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Detailed query on workflow messages deletion

Aug 31, 2017 at 08:22 AM

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I could not find the right primary tag for this question

Question

1) How do we delete items from a users workflow inbox, i dont mean individually ( as i know that step) because he has over 20000 messages in his inbox and wants to delete only the selected ones, he has like 19000 of them in a row which can be selected even by keeping your eyes closed. Is there a select all option and is there a delete selected option in SAP ?

2) What are the things one needs to keep in mind when advising deletion.

Are they recoverable in cases needed back ? Can open messages pending action be deleted also and can they be recovered in case deleted accidentally ?

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"SAP Business Workflow" would be the correct primary tag. And this has nothing to do with SD configuration, might as well remove the tag.

Thank you.

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2 Answers

Mike Pokraka Aug 31, 2017 at 08:48 PM
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You can't delete work items from the SBWP inbox. If enabled, you may be able to reject execution from theRE.

Through work item administration, SWIA, you can cancel multiple work items. Cancelled work items cannot be reinstated.

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Paul Bakker Sep 08, 2017 at 01:04 AM
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You can get the workflow administrator to logically delete the items. Here's an old blog that describes how to do it (and what it means):

https://blogs.sap.com/2013/01/14/how-to-logically-delete-workflows/

After that, you should consider redesigning the process so that users don't get 20K workitems in their inbox!

Maybe a report would be a better way to go?

One option is to put a deadline on workitems (if they are just notifications) so that they go off and kill themselves if no one has processed them within (say) a month. Good luck!

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