Restart of PO workflow

[Former Member]

Hi All,

We need to change the approval workflow because User 1 has already left Company last month.

Finance has changed cost center owner & WBS owner to MGR's upper manager.

Now for restarting the workflow , we have changed Internal Note in PO for not making influence to outside.

The restart WF seems good. We can see the upper manager's name in preview.

The, press ORDER button

We got the message in the Approval TAB as DISPLAY MIGHT NOT BE UP TO DATE.SELECT REFRESH.

When again select Refresh & then press "ORDER" it pop the same in the approval screen of the PO

finally WF goes back to previous route unexpectedly.WF recognizes who is the approver, but not updating.

ButWHEN change the delivery date, the WF updated and PO goes to correct manager.

The restart WF seems good. We can see the upper manager's name in preview. Same as failed case

The, press ORDER button

WF requires to refresh the screen. Sa as failed case

WF is finally routed correctly

I want to know why PO Workflow is not happing when Change in Internal text & But successfully happening when Delivery date is changed

Thanks in advance

Rgd

HPJ

[Former Member · Accepted solution]

Hi

The internal note is not a field that can trigger the restart of the workflow.

As this is the case, I suggest that you change the start condition for the changeversionsaved event for the PO to include some other value.

It may be that you add details of the activity group that made the change (or some other field) to the start condition so that the approval step is triggered once more.

Regards

Keith

[Former Member · Accepted solution]

Hi Keith,

Thanks for the Reply.

But the same was succesfull in Test system with Internal note text change

This is the only field where in they are eligible to make internal changes beacuse of trigerring the Woflow again.

Basically The system Restarts the WF & finds the correct approver after change in Internal note.But then when we press Order button of the PO we get the message.

is it like the refresh button is not working as it should work.??

Some more suggestions required Please

Thx

Prasanna

[khan_voyalpadusman · Accepted solution]

Hi,

then compare the security level of the user in both the systems.

1) security level of the approver , where you say restart happens when internal note is changed.

2)security level of the approver , where you say restart does not happen when internal note is changed.

restart of workflow depends on the security level of the user.