Dear CRM Guru's
i have few questions please answer.
1. what are Actions? how Actions are useful in SAP CRM Application?for Marketing or for any scenario?please explain with example.
2.what is Campaign Automation?
3.How do you customise Personalized mail to shoot to only 10% of people out of 100? what are the customization steps
4.If Invoice No is not given that means customer details are not given to whom do you shoot a Personalized mail?
5.How do you Insert the Invoice in the personalised mail