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SRM 7.0 Ad Hoc Approvers falling off after 1st approver approves shopping cart

lost-approvers.jpgall-approvers.jpgWe seem to keep having an issue that we cannot recreate but have seen it happen many times.

Shopping cart is created - the 3 mandatory approvers are listed. The requistioner adds two approvers between the 2nd last and last approver. Looks Good - submits the shopping cart. Order is created, approval list still looks good. 1st approver approves the shopping car and then the 2 ad hoc approvers disappear.

I do have a video of showing what the user is doing.

any suggestions?

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