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Service Desk Business Partners

I am configuring service desk in solution manager 4.0 SP10 & am 'Assigning Business Partners to iBase Components'.

The on-line documentation says

"Assign business partners with the following functions to the new iBase component systems:


Key User

Sold-to Party"

but the only options I have are

Contact Person

Employee Responsible


Service Employee Group


i.e. I don't have key user or adminstrator. Am I missing a BC set or has SAP just changed the names of the partner definitions?



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    author's profile photo Former Member
    Former Member
    Posted on Sep 12, 2007 at 03:21 PM

    The key here is to identify the Sold-To-Party in IB52.

    The Key User is also known as the Message Creator, and that information is populated in the Transaction Monitor screen based on business partner attributes.

    I assigned business partners with those 3 functions in order to complete this step, but the assignment of Key User and Administrator doesn't seem to drive any other configuration (unlike the assignment of a Sold-To Party)

    Remember you must make these assignments at the lowest level possible (i.e. at the system:client level).

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