Article Return - no credit note has been created

[stephan_best]

Hello,

I finally managed to install the Customer Checkout, everything works

perfectly.

However when I have an article returned by a customer, I realized that

it is not possible to transform the return into credit note.

[stephan_best · Accepted solution]

Dear Partner,

thank you for your question. If you have a return and your SAP Customer Checkout is integrated with SAP Business One an negative invoice will be created instead of a credit note. This is how the functionality work in the current version and it is not planned to change this.

kind regards

Stephan

[former_member599518 · Accepted solution]

Hi Stephan,

What is the solution with CCO integrated with SAP By Design ?

Thanks a lot

[m_baccar · Accepted solution]

Dear Stephan Best,

When posting a negative invoice on SAP B1, it would'nt be possible to fetch it in CCO later on, because it's neither an invoice nor a Credit Memo.

Business case:

1- Day 1 : Customer C001 purchases an item A001 for 100€ and Paid it cash --> C001 balance = 0

2- Day 2 : Customer C001 returns the Item A001 and don't want to have a voucher, he wants to have the Credit on his account --> C001 balance = -100

3- Day 3 : Customer C001 purchases an Item A002 for 120€ and wants to pay it with his credit (-100) and pay the difference Cash

*** Expected Behaviour : I can fetch the negative invoice when performing the sale of step 3

*** Actual behaviour : I don't find The negative invoice in CCO when performing the sale of step 3

How can I go through this business case? Any suggestions please?

Best Regards

Mohamed Baccar

[stephan_best]

Hi Laure,

if you do a return in SAP Business by Design, a credit memo will be created (00093 - Customer Credit Memo).

More information about SAP Customer Checkout and SAP Business by Design can be found here:

https://blogs.sap.com/2017/11/06/integrate-sap-customer-checkout-point-of-sales-with-sap-bydesign/

kind regards

Stephan