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Cannot connect to data source

Aug 28, 2017 at 06:05 PM

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Former Member

SAP BusinessObjects 4.2 SP4 Program. Machine: Windows Server 2012, Microsoft Office 2010.

I was working on a data model. But when I try to open it, it throws the following error. "Unable to connect to Microsoft Excel. To prevent which data is corrupted, the program must be closed". When I click OK, the program closes itself.

Would you have any .xlf file repair tools ? How can I open this file without this error message ? Thanks a lot for the help.

error.png (61.3 kB)
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Former Member

SAP BusinessObjects Dashboards 2016. I have the data model if you want to try to open. Funny that on Friday it worked.

Thank you.


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what version of Office is installed on the machine ?
What OS is on the machine ?

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Former Member

Operational system Windows Server 2012. Microsoft Office 2010. Thank you.

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Former Member

Also, I tried to open in the Windows 10 Office 2016 system. Same error message. Thank you.

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Former Member

Has this call been canceled? "Your content Cannot connect to data source has been rejected following a submission of a moderation alert since it does not fulfill the community rules of engagement."

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first, its not a call. second - it was not canceled.
You didn't not provide enough information originally. you should still update your question with better description and details.But your question was not deleted and is visible to users of the community.
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Former Member
Denis Konovalov

Sorry. What information and details are missing?

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your original question is missing what product you're using, it version, the OS and Office versions.
A more detailed description of the workflow would be nice as well.
You provied those details in comments, but they are still missing in the question, so all who read this question still don't see them, because people read comments rarely.

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1 Answer

Denis Konovalov
Sep 01, 2017 at 05:07 PM
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Former Member

Hi, Denis. Thanks a lot for the help. I could not access the link. "Your user does not have access to the SAP ONE Support Launchpad"

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Maybe you need to register, that KBA is gated

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Former Member

I sent the email to support. Thank you very much for the help my friend. Link - https://support.sap.com/en/index.html

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