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author's profile photo Former Member
Former Member

complaint management

Hi Experts,

Can someone share with me the Business process flow for Complaint Managment.

All answers nomatter how detailed, will be rewared more than helpful and above.

regards,

Muralidhar Prasad.C

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  • author's profile photo Former Member
    Former Member
    Posted on Sep 12, 2007 at 05:29 AM
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  • author's profile photo Former Member
    Former Member
    Posted on Sep 12, 2007 at 06:51 AM

    Hi Muralidhar,

    Please go through the link for your information.

    http://help.sap.com/saphelp_crm50/helpdata/en/ed/8816f949e90644ada2c210ba2316e0/frameset.htm

    Best Regards,

    Johnny.

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  • author's profile photo Former Member
    Former Member
    Posted on Sep 20, 2007 at 09:35 AM

    1. what are Actions? how Actions are useful in SAP CRM Application?for Marketing or for any scenario?please explain with example.

    2.what is Campaign Automation?

    3.How do you customise Personalized mail to shoot to only 10% of people out of 100? what are the customization steps

    4.If Invoice No is not given that means customer details are not given to whom do you shoot a Personalized mail?

    5.How do you Insert the Invoice in the personalised mail

    Please Answer

    Venkatsatishkumar.mallela@incat.com

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  • author's profile photo Former Member
    Former Member
    Posted on Sep 20, 2007 at 09:44 AM

    Hi,

    pl refer following link,

    complaint" target="_blank">http://help.sap.com/saphelp_crm40/helpdata/en/dd/5607a6545a11d1a7020000e829fd11/frameset.htm">complaint management and returns management

    regards,

    PD

    Reward points if it helps

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  • author's profile photo Former Member
    Former Member
    Posted on Sep 20, 2007 at 10:59 AM

    hi all,

    Thanks for the responce.

    regards,

    Muralidhar Prasad

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