complaint management

[Former Member]

Hi Experts,

Can someone share with me the Business process flow for Complaint Managment.

All answers nomatter how detailed, will be rewared more than helpful and above.

regards,

Muralidhar Prasad.C

[Former Member]

hi all,

Thanks for the responce.

regards,

Muralidhar Prasad

[Former Member]

Hi,

pl refer following link,

<a href="http://help.sap.com/saphelp_crm40/helpdata/en/dd/5607a6545a11d1a7020000e829fd11/frameset.htm">complaint management and returns management</a>

regards,

PD

Reward points if it helps

[Former Member]

1. what are Actions? how Actions are useful in SAP CRM Application?for Marketing or for any scenario?please explain with example.

2.what is Campaign Automation?

3.How do you customise Personalized mail to shoot to only 10% of people out of 100? what are the customization steps

4.If Invoice No is not given that means customer details are not given to whom do you shoot a Personalized mail?

5.How do you Insert the Invoice in the personalised mail

Please Answer

Venkatsatishkumar.mallela@incat.com

[Former Member]

Hi Muralidhar,

Please go through the link for your information.

http://help.sap.com/saphelp_crm50/helpdata/en/ed/8816f949e90644ada2c210ba2316e0/frameset.htm

Best Regards,

Johnny.

[Former Member]

HI,

Check out the link below.

http://help.sap.com/bp_epv260/EP_EN/html/EP/N38_CRM.htm

http://help.sap.com/saphelp_crm40/helpdata/en/ed/8816f949e90644ada2c210ba2316e0/content.htm

I hope they will be useful for you.

Regards,

Amit