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Former Member
Sep 11, 2007 at 07:19 AM

Contract and SLA determination on a Service Ticket

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Guru's

Could anyone help me with the follwoing problem I'm facing:

In our WEBIC we use the Service Ticket, I've implemented the Badi for the dummy Item and that works fine.

But what I don't understand is how the Contract and SLA determination is done based on that dummy product. Could anyone tell me how this is done and which steps I have to perform to get it working?

Thanks in advance!

Regards,

Joost Goudriaan