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Sep 10, 2007 at 07:37 PM

Installation of Solution Manager - Error in phase 34 - RFC_ERROR_SYSTEM_FAI

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Hi Gurus,

I am trying to install Solution Manager 4.0 on Linux SuSE SLES 10, using Oracle RDBMS. The installation fails at phase 34 - "Create Java users"

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The java version I am using is:

/opt/IBMJava2-amd64-142/bin/java -version

java version "1.4.2"

Java(TM) 2 Runtime Environment, Standard Edition (build 2.2)

IBM J9SE VM (build 2.2, J2RE 1.4.2 IBM J9 2.2 Linux amd64-64 j9xa64142-20070708 (JIT enabled)

J9VM - 20070530_2352_LHdSMr

JIT - r7_level20070315_1745)

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contents of sapinst.log:

INFO 2007-09-10 14:37:54

Output of /usr/sap/SSS/DVEBMGS00/exe/jlaunch UserCheck.jlaunch com.sap.security.tools.UserCheck /tmp/sapinst_instdir/SOLMAN/SYSTEM/ORA/CENTRAL/AS/install/lib:/tmp/sapinst_instdir/SOLMAN/SYSTEM/ORA/CENTRAL/AS/install/sharedlib:/tmp/sapinst_instdir/SOLMAN/SYSTEM/ORA/CENTRAL/AS/install -c sysnr=00 -c ashost=sap1 -c client=001 -c user=DDIC -c XXXXXX -a checkCreate -u SAPJSF -p XXXXXX -r SAP_BC_JSF_COMMUNICATION_RO -message_file UserCheck.message is written to the logfile /tmp/sapinst_instdir/SOLMAN/SYSTEM/ORA/CENTRAL/AS/UserCheck.log.

WARNING 2007-09-10 14:40:44

Execution of the command "/usr/sap/SSS/DVEBMGS00/exe/jlaunch UserCheck.jlaunch com.sap.security.tools.UserCheck /tmp/sapinst_instdir/SOLMAN/SYSTEM/ORA/CENTRAL/AS/install/lib:/tmp/sapinst_instdir/SOLMAN/SYSTEM/ORA/CENTRAL/AS/install/sharedlib:/tmp/sapinst_instdir/SOLMAN/SYSTEM/ORA/CENTRAL/AS/install -c sysnr=00 -c ashost=sap1 -c client=001 -c user=DDIC -c XXXXXX -a checkCreate -u SAPJSF -p XXXXXX -r SAP_BC_JSF_COMMUNICATION_RO -message_file UserCheck.message" finished with return code 4. Output:

Sep 10, 2007 2:37:59 PM Info: User management tool (com.sap.security.tools.UserCheck) called for action "checkCreate"

Sep 10, 2007 2:37:59 PM Info: Connected to backend system SSS client 001 as user DDIC

Sep 10, 2007 2:37:59 PM Info: Called for user SAPJSF

Sep 10, 2007 2:38:04 PM Info: Formal password check successful

Sep 10, 2007 2:38:04 PM Info: Will create user SAPJSF

Sep 10, 2007 2:40:39 PM Info: Created user SAPJSF of type A with reference user <none>

Sep 10, 2007 2:40:39 PM Warning: Error during creation of user SAPJSF. Will remove user again to ensure clean exit state

Sep 10, 2007 2:40:44 PM Error: Exception during execution of the operation

[EXCEPTION]

com.sap.mw.jco.JCO$Exception: (104) RFC_ERROR_SYSTEM_FAILURE: Invalid request.

at com.sap.mw.jco.MiddlewareJRfc.generateJCoException(MiddlewareJRfc.java:455)

at com.sap.mw.jco.MiddlewareJRfc$Client.execute(MiddlewareJRfc.java:1442)

at com.sap.mw.jco.JCO$Client.execute(JCO.java:3962)

at com.sap.mw.jco.JCO$Client.execute(JCO.java:3399)

at com.sap.security.tools.UserCheck.createUser(UserCheck.java:1876)

at com.sap.security.tools.UserCheck.main(UserCheck.java:289)

at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:85)

at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:58)

at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:60)

at java.lang.reflect.Method.invoke(Method.java:391)

at com.sap.engine.offline.OfflineToolStart.main(OfflineToolStart.java:81)

Sep 10, 2007 2:40:44 PM Info: Leaving with return code 4

INFO 2007-09-10 14:40:44

Removing file /tmp/sapinst_instdir/SOLMAN/SYSTEM/ORA/CENTRAL/AS/dev_UserCheck.

INFO 2007-09-10 14:40:44

Removing file /tmp/sapinst_instdir/SOLMAN/SYSTEM/ORA/CENTRAL/AS/dev_UserCheck.clone.

ERROR 2007-09-10 14:40:44

CJS-30196 Invalid request.

ERROR 2007-09-10 14:40:44

FCO-00011 The step createJSF with step key |NW_Onehost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|1|0|NW_CI_Instance|ind|ind|ind|ind|11|0|NW_CI_Instance_Doublestack|ind|ind|ind|ind|3|0|createJSF was executed with status ERROR .

INFO 2007-09-10 14:54:20

An error occured and the user decide to stop.\n Current step "|NW_Onehost|ind|ind|ind|ind|0|0|NW_Onehost_System|ind|ind|ind|ind|1|0|NW_CI_Instance|ind|ind|ind|ind|11|0|NW_CI_Instance_Doublestack|ind|ind|ind|ind|3|0|createJSF".

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I came across Note # 722273; but this note is for redhat and not for SuSE. Is there any SAP note for SuSE?

Any help is appreciated.

Thanks,