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Former Member
Sep 10, 2007 at 03:54 PM

Service ticket's priority value


Dear Experts,

I'm just wondering on how to perform the customizingby by add in a new priority value, where the Priority is the value that available during service ticket creation in Satellite system.

FYI, I'm using Solman version 3.2 and the Satellite system is R/3.

I did tried some customizing in SolMan for the Priority field, but the added value wasn't reflected back to R/3 during the Service Message creation.

Could you please comment on where i went wrong?

Thanks in advance.