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Admin User locked in SAP Customer Checkout

A Partner asked who SAP Customer Checkout can be accessed if the Admin user id locked and no other user is available with admin authorisation

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5 Answers

  • Best Answer
    Aug 30, 2017 at 08:59 AM

    If the Admin pass word is lost, you can run the reset_admin_password.bat which can be found in the installation folder of SAP Customer Checkout, there you will need the database password to reset the Admin password.

    If you locked the Admin, then you can use the RAdmin user who should have the same password which you maintained in the initial configuration for the Admin User.

    radmin.png

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  • Aug 22, 2018 at 05:47 AM

    Hi Clayton,

    please see following community entry: https://answers.sap.com/questions/607722/password-cco-manager-keeps-locking.html

    It seems to be the same issue.

    Please open an incident for this issue.

    thanks and kind regards

    Stephan

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  • Aug 22, 2018 at 05:08 AM

    Hi,

    I am not talking about CCO POS, but CCO Manager. I have done recover.html multiple times, but it keeps locking itself.

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  • Dec 12, 2018 at 06:43 PM

    Hi All,

    me too same isssue

    I am not talking about CCO POS, but CCO Manager. I have done recover.html multiple times, but it keeps locking itself.Please any one have the answer how to resolve it , i tried unlocking user buts its keep on showing lockedRegards,manu
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  • Dec 13, 2018 at 11:25 AM

    Hello Clayton, Hello Manu,

    Maybe one CCO POS is configured with an incorrect password in the Integration settings.

    Configuration > Integration > SAP Customer Checkout Manager
    Check the configuration under the Webservice endpoint and check if the connection is executed successfully.

    Regards,
    Anderson Schmitt

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