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Former Member
Sep 10, 2007 at 11:22 AM

Roles for Message creaters, processors , Support team in Service Desk

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Hi SDN Team,

I need your help very badly now .After I have gone through few Blogs in SDN , i have got some basic dobts in configuring Service Desk.

1) once you hit T code : BP , there are option to create persons , Organizations , groups , which one I have to select while creating Key users , which one I have to select while creating Support team & Employees in support team who resolve issues created by users.

2)When we have to use Sold-to-Party role in Service Desk

3) What is Key user , what is the appropriate role for him/her while creating BP.

4) What is Message Creater , what is the appropriate role for him/her while creating BP.

5) What is Message processor , what is the appropriate role for him/her while creating BP.

6) Which BP role I have to select for Support team and person in Support team.

Thanks alot for your help..I will reward points , pls respond

Thanks in advance

Regards

Rajani