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Former Member
Sep 10, 2007 at 09:17 AM

Tools for ticket resoled

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Dear SHESAGIRI.G.

can you please explain is this the mathod off posting the issue in a portal,

What is the lifecycle of the issue/ticket ?

According to me it comes through one portal and helpdesk team resolve it with user`s ID or Their own ID and reply the same in the portel . And if thay are not able to resolve it comes to our engenering team and if it is devlopment related issue it comes to us and we ask for CR to business head .

Now what is Tools ?????????

Thanks