Service Desk Test Message to SAP Issue

Hi,

When I create a new message and assign the status SENT TO SAP, I would like to populate the field "Information for SAP" but this is greyed out all the time.

Can someone tell me how to enable this field so that I can put some details in it.

Also in tab "SAP Attributes" for transaction data SAPNET message details section is also greyed out. Please advise of cause

Yes I am in change mode.

Thanks