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Customer Hierarchy with Customer Master Data

Dear Gurus,

My client is following a customer hierarchy,

1. Zone

2. Area

3.City

4.Territory

All is well, but below Territory there is a Section, and 1 Territory have more than 1 Section, and customer can be assign to more than one Section, that is I believe not possible if I incorporate Section in the hierarchy as 5 level, because we can assign one customer to 1 level only.

Kindly Suggest, and share what are the alternate If I cater Section from some other fields of customer master data.

Looking for the gurus feedback. Thanks.

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1 Answer

  • Best Answer
    Aug 30, 2017 at 10:14 PM

    I'd go back to the source of this request and ask to evaluate the hierarchy structure. IMHO if the customer cannot be uniquely assigned to a hierarchy then it just doesn't make much sense. Create a new section or just pick one.

    You'd have hard time fitting this anywhere else IMHO. And another field would not have all the standard functionality of the customer hierarchy.

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