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Former Member

Business Object for Resource Scheduler or Calendar in C4C

Hi Experts,

I need to display the availability of service technicians by reading the calendar data from the resource scheduler.

Before assigning a Service technician to a Service item I need to read the calendar or resource scheduler bo to retrieve the availability of the technician on the service ticket instance level.

Please let me know the business object which I need to use to achieve this scenario.

Else please suggest me is there a way to bring the resource scheduler view inside a service ticket.

If yes please let me know the screen which I need to use.Thanks in advance.

Regards

Arjun

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  • Former Member

    Hi All,

    Kindly suggest me an approach to handle the above mentioned scenario.

    Thanks in advance.

    Regards

    Arjun

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2 Answers

  • Dec 09, 2018 at 10:16 PM

    hello Arjun,

    Could you please let me know, whether you found which Business Object is used for Resource Scheduler? and could you please also share the Solution?

    Thanks,

    Krish

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  • Dec 11, 2018 at 10:20 AM

    Hi Arjun,

    I had the same situation like you. I tried to read data from calendar. I found only one possibility to achive this... You must use all standard query with activities to finde any action in specific time and belong to specific person. I know to that standards functionality offers some possibility to achieve this in ticket (Automatic (?), half-automat(?) or something like that).

    Regards,
    Jakub

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