IC WebClient Alerts - CRM 5.0

[Former Member]

Hi,

I have defined new Alert and Alert profile. Assigned the event 'BPConfirmed'. Set the timer using the following code snippet.

alertreturn->set_timer( 100 ).

The good thing is that my code gets executed and the alert gets triggered but the problem is that it takes almost 30-40 mins to trigger the alert. My requirement is to trigger the alert as soon as the BP gets confirmed.

Appreciate all the help.

Regards,

Singh

[Former Member]

Hi V singh,

Have you made sure that the event name is BP confirmed (In your AlertID) and the event type is triggering event .

Also enter the parameter value after setting these to say 2 sec and check.

Hope this helps

Cheers!!

Raj

[Former Member]

Hi,

As i mentioned above, it does trigger the event with a delay of aprox.. 30- 40 minutes.

Thanks,

VSingh..

[Former Member]

hi,

I have got the same query. I have created a Zevent which gets triggered after 10-20 minutes. Kindly let me know if anyone knows how to correct it.

regards,

Manisha

[Former Member]

As per your need it seems you don't want any delays , so you shouldn't be setting the timer value to 100 . Comment out that part of code and it should work .

[Former Member]

Hi Sukant,

Thanks for your prompt reply. I tried that too but still doesn't make any difference. I copied the alert from standard 'Reminder' alert so i'm not sure if that impacts the way it gets triggered.

Appreciate your help!!

[Former Member]

reminder have a delay time set to 100 in the Config . If you have copied and not removed it , then you should do that .

Go to SPRO -> CRM -> IC Webclient -> Basic Functions -> Define Alert and Alert Profiles

Select your Alert and under parameters , you can see 'Seconds' . You should delete this if there is any.

[Former Member]

I already deleted that parameter. I even tried to assign a value of 1 to seconds parameter but unfortunatley same result...

[Former Member]

In that case can you try this

go to transaction SICF. Follow the path default_host->sap->bc->notify and activate the service.

[Former Member]

This service is already activated. Just a reminder that i can generate the Alerts.. its just that there is delay for 30-40 minutes and i need it as soon as BP gets confirmed.

Thanks!!

[Former Member]

I understand that , this service does the polling on the Browser and send alerts . One of the primary reason for delays is this Service ( refer note 1021530 ).

Not sure .

[Former Member]

Anyways, i reactivated the service but no use.

Please let me know if you can think of anything else.

Anyone else...

[P000636]

Hi VSingh,

The answer of Sukant is the correct, i think you should give points for the help of your question.

Well, If you think all the configuration is ok then you should create a oss message.

Regards.

Manuel