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Former Member
Aug 24, 2017 at 08:03 AM

SAP comply with various governments' reporting and electronic communications requirements?

116 Views Last edit Sep 05, 2017 at 06:54 AM 2 rev

How does SAP support the ability to comply with various governments' legal requirements for example on reporting and electronic communications, data etc.?

And does it cost extra fees for customers?

We have experienced different answers from SAP around the world, in some countries SAP supports the above fully without requesting extra payments from customers but other SAP countries demands extra fees from customers to ensure the SAP systems are aligned with the governmental requirements.

This raise the following questions:

1. What is gained with SAP Enterprise Support other than new releases and bug fixes? Does the SAP Enterprise Support, cover the topic fully, partly or nothing related to the above?

2. Is SAP not obliged to support the governments requirements on this without extra fees for the customers?