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Former Member
Sep 06, 2007 at 07:21 AM

LDB CRMLDB_SERVICE_MON for TCode CRM_DNO_MONITOR

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Hi Experts,

Due to our origanization requirement, i need to come out with a customize report to display some statistic information for service tickets.

And since TCode CRM_DNO_MONITOR doesn't suite my requirement, hence im starting to look for the possiblity to extract the service ticket. As what i see from TCode CRM_DNO_MONITOR, it is pointing to program CRM_DNO_SERVICE_MONITOR. Where the program itself is using LDB CRMLDB_SERVICE_MON to perform the service tickets selection.

My questions as follow:

1. Since the LDB CRMLDB_SERVICE_MON come with std set of selection screen, for this it doesn't need for my customize program. May i know how can i suppress those std selection screen?

2. Other than using LDB CRMLDB_SERVICE_MON to perform extraction for service ticket, is there any Std FM that provide the same function?

Your comment is highly appreciated.

Thanks in advance.