Hi Experts,
Due to our origanization requirement, i need to come out with a customize report to display some statistic information for service tickets.
And since TCode CRM_DNO_MONITOR doesn't suite my requirement, hence im starting to look for the possiblity to extract the service ticket. As what i see from TCode CRM_DNO_MONITOR, it is pointing to program CRM_DNO_SERVICE_MONITOR. Where the program itself is using LDB CRMLDB_SERVICE_MON to perform the service tickets selection.
My questions as follow:
1. Since the LDB CRMLDB_SERVICE_MON come with std set of selection screen, for this it doesn't need for my customize program. May i know how can i suppress those std selection screen?
2. Other than using LDB CRMLDB_SERVICE_MON to perform extraction for service ticket, is there any Std FM that provide the same function?
Your comment is highly appreciated.
Thanks in advance.