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BCM IVR Integration

Aug 23, 2017 at 02:58 AM

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i am trying to integrate a ippbx system with SAP BCM, is there a configuration guide to perform this. What is the recommended middle ware if its required ?

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1 Answer

Jukka Suhonen
Sep 05, 2017 at 10:24 AM
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Hi,

If your oppbx speaks SIP, you should able to integrate without middle ware. What you should do is:
1. forward certain number range from pbx to SIP Bridge at CCtr
2. define the pbx as a outgoing gateway in CCtr.

Now CCtr should able to receive your calls.

BR,
Jukka

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