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BCM IVR Integration

i am trying to integrate a ippbx system with SAP BCM, is there a configuration guide to perform this. What is the recommended middle ware if its required ?

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1 Answer

  • Sep 05, 2017 at 10:24 AM

    Hi,

    If your oppbx speaks SIP, you should able to integrate without middle ware. What you should do is:
    1. forward certain number range from pbx to SIP Bridge at CCtr
    2. define the pbx as a outgoing gateway in CCtr.

    Now CCtr should able to receive your calls.

    BR,
    Jukka

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