Proble opening KM documents

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Hello All,

I having problems opening KM documents after open some documents there comes a moment that I cant open anymore the document. The log throw this exceptions:

Exception ID:07:08_04/09/07_0034_626186250

[EXCEPTION]

com.sapportals.portal.prt.component.PortalComponentException: Error in service call of Portal Component

Component : pcd:portal_content/every_user/general/eu_role/com.sap.km.home_ws/com.sap.km.hidden/com.sap.km.urlaccess/com.sap.km.docs

Caused by: com.sapportals.portal.prt.component.PortalComponentException: Call of external servlet method service failed

at com.sapportals.portal.prt.core.broker.ServletComponentItem$ServletWrapperComponent.doContent(ServletComponentItem.java:114)

serving request (-> 500) - java.lang.IllegalStateException: GET on http://plngqas.perulng.com:56200/irj/go/km/docs/documents/PLNG%20Website/Spanish/Static%20Content/ecologiaquechua.flv expected 31695730 bytes, but got 655360: Write timeout. HTTP client read timeout or callback from dispatcher not received for [180000] milliseconds. - com.sap.engine.services.httpserver.exceptions.HttpIOException: Write timeout. HTTP client read timeout or callback from dispatcher not received for [180000] milliseconds.

Could anyone help me with this issue?

Regards,

Orlando Covault