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Crystal report app crash 2008 and 2014 on Server 2012

My Crystal report crashes as soon as I try to preview the report. It was doing it on 2008 and I thought it must be older version so I upgraded to 2014 and it still s doing that. Please help

Problem signature:
Problem Event Name: APPCRASH
Application Name: crw32.exe
Application Version: 14.2.4.2410
Application Timestamp: 590cf9c1
Fault Module Name: StackHash_9224
Fault Module Version: 6.3.9600.18725
Fault Module Timestamp: 593806da
Exception Code: c0000374
Exception Offset: PCH_CB_FROM_ntdll+0x0003C8AC
OS Version: 6.3.9600.2.0.0.272.7
Locale ID: 1033
Additional Information 1: 9224
Additional Information 2: 9224e30fbf92fe91bc17bdefd32c0baf
Additional Information 3: e05f
Additional Information 4: e05f1e48b2f5ee679778c56cf05bb40d Read our privacy statement online:8-23-2017-12-11-44-pm.png
http://go.microsoft.com/fwlink/?linkid=280262

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

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2 Answers

  • Aug 25, 2017 at 08:04 PM

    Usually that happens if there is a database issue or possible a missing dependency.

    Try uninstalling and then reinstall and this time right click on setup.exe and select Run as Administrator and see if that helps.

    It could also happen if your video card driver is out of date or has issues. See if updating it helps also.

    It may even be your printer driver, select No Printer in the Page setup.

    Don

    PS - if you are technical go to Microsoft's WEB site and download DebugDiag and set it to capture a crash and then analyze it to see if it gives you more details in which dll it crashed in.

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  • Aug 25, 2017 at 08:22 PM

    Some questions to help you narrow down the cause:

    1. Does it crash for all datasources or only specific one?

    2. What is the connectivity type? ODBC, Native?

    3. Does it crash on Blank report - no connection, no objects just blank page?

    4. What is Default Printer? Try designing report with "No Printer"

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