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Open Text Desktop Link and "right click RunTime error" on Window Explorer

Aug 23, 2017 at 07:06 AM


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Enterprise Scan Station 10.5

OpenText Archive Server 10.5

OpenText Desktop Link 10.5.0 - 64 bit

We are migrating user desktops to MS Windows 10. We are having issues with OT Desktop link as explained below:

When we want to install Open Text package "Desktop Link 10.5.0 - 64 bit", Windows installer requesting "Microsoft Visual C++ Runtime Library" (vcredist_x64) installed first .

Without this , desktop link does not install. When both packages installed, everything does work properly. But this time we get error "right click RunTime error" on Window Explorer:

When you right click on any file on Explorer, we get Runtime error and Explorer close itself.

When we remove installed Microsoft Visual C++ Runtime Library, Explorer does work but scan does not.

This behavior is only on Windows 10 desktops. Please see attached Word document for the screen shots.

Is this something to with the installation package version of Desktop Link 10.5.0 - 64 bit? Or Microsoft Visual C++ Runtime Library?

Thanks in advance,

Savas Ertugrul

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1 Answer

Savas Ertugrul Aug 23, 2017 at 07:13 AM
Screen shots:

Installing DesktopLink 10.5.0 requesting below C++ installed first:

This is installed:

When you open Windows Explorer and right click on any file, below dump appears:

rghnu.jpeg (13.9 kB)
hnuq9.jpeg (15.6 kB)
jthvq.jpeg (34.3 kB)
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