Skip to Content
0

SAP CRM Web UI Help Centre

Aug 23, 2017 at 02:00 AM

48

avatar image
Former Member

Hi Gurus,

We have a requirement to provide help guide/training Manual to Call center agents. We need to attach text and screen shots in user guide. There should be a link embedded in SAP CRM Web UI screen to open the screen.

I was looking for different options for solution. I found Workforce Performance Builder (WPB). As per my understanding WPB is applicable for S/4 HANA or Fiori screen.

Please let me know if you are aware of integrating WPB with SAP CRM Web UI.

Please suggest alternate solution option for the requirement.

Thanks,

Rajeev Singh

10 |10000 characters needed characters left characters exceeded
* Please Login or Register to Answer, Follow or Comment.

2 Answers

Varun Agarwal
Aug 31, 2017 at 06:19 AM
0

Hi Rajeev,

I am not sure if WPB can be integrated with SAP CRM WebUI.

However you achieve this requirement, maybe you can attach text and screen shots in a external guide and link it via Transaction Launcher.

More details on Transaction Launcher is here:

https://www.sap.com/documents/2017/07/8e739ceb-537c-0010-82c7-eda71af511fa.html

Share
10 |10000 characters needed characters left characters exceeded
Bruce Li
Sep 18, 2017 at 05:06 AM
0

Hi Rajeev,

Can you please check if you can use the weblinks mentioned in KBA below to achieve your requirement. You can manual add link in there.

1888001 - Error “This content cannot be displayed in a frame” is shown on CRM WebUI page

Best Regards,
Bruce

Share
10 |10000 characters needed characters left characters exceeded