ChaRM: Error "Subject profile SDCR00001 is not defined in cutomizing"

Hi community,

I'm configuring a ChaRM test environment at the moment and got stucked:

When I create a change request out of a Service Desk message, the change request document doesn't contain any content. All of the header data is missing, also the descriptions. Additionally the error "Subject profile SDCR00001 is not defined in cutomizing" is shown in the change request document.

Any ideas? Where does the Subject profile come from?

Regards,

Marco