Hi All,
Our previous consultant had insert several code groups and codes for each product of our company in one category modeler, now i'm trying to add another code group at the same category, when i check at category list for service ticket in AGENT page i didn't find categories that i've been insert. What should i do after i set the status to 'Release' and save it?
How to change the status from 'Release' to 'Active'?because i didn't find option 'Active' in status dropdown box, it only contain 'Draft' and 'Release'. Any helpful answer will be rewarded.
Regards,
Aleluya sap.