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how to use new sap community

Respected moderators,

How to use this new SAP community platform,

what is the need of changing the interface , when users world over are accustomed to the old interface(which was user friendly)...

what is the need of displaying the country flag,(as it is a community belonging to sap users worldwide)...

please provide some document at the starting page on how to use new community (like tags etc.)

thank you..

vinay reddy.

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  • I hope The new Community is Not good. By Comparing Old One, it's Not Attractive or User Friendly,Definitely it's(community) need lot of Changes,(By comparing Old One).I don't know What are the Reasons behind for Changing the style of the community, May be Strong(economy)
    reasons are there.

  • I agree with the thread starter here. I find the new interface nearly unusable. Sure new things always require some learning curve and so on.. but this is anything but intuitiv. It feels like the "oldschool" message board which was the heart of SCN has been ripped out and stumped upon. The old message board seems to be so much more user friendly from a UI perspective.

    Also it seems the main area (the content) is getting lost in all kind of "community" playground stuff.

    SCN should not try to become a second facebook, this is a place from technical people for technical people who care about the content.

  • I too feel not so user friendly the new interface. The old one one was so user friendly... When we are progressing we should always try to accommodate some new extra features in addition to the old one.

    Really disappointed with new interface...

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7 Answers

  • Best Answer
    Oct 11, 2016 at 10:38 AM

    hi Vinay,

    the reason for the change is that we wanted to give the users a better user experience and offer better tools than we did before.

    a good starting point on how to use the new tools and services can be the "Get Started" button on the top right, just near your avatars. it will give you some basic information and guides to get started with.

    thanks for being part of our community!


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    • Hi Simone,

      I do empathize with the pains we're going through right now, as a community.

      Allow me to share a little bit about me, so you can understand my perspective here: I have been with SAP for about 4 years now, primarily working on the product support side and recently (July 2016) moving over to the Community side. In both of these roles, I've worked quite a lot in the community platform to share information about whatever my topic area or project was at the time. I've only recently become heavily involved in the new Community platform rollout and have been able to apply fresh eyes to the system that my team and Oliver's team and others have been working heads-down in for the past 2+ years to roll out. I will simply say - I get it. I get your frustration and I am working hard with my team, Oliver's team, and the UI/UX team to make the improvements we all desperately need to see implemented in the experience.

      I will make you a promise: I won't sugarcoat anything. Things are not shiny and perfect, but ultimately, the move to this platform is the best future-facing plan for this community to thrive.

      As we move forward together, there are a few things I'd ask you to consider:

      • There was a business need, primarily technical, to move off of Jive sooner than later. Bottom line, it had to happen. Was the timeline difficult? Sure. But it was necessary.
      • We operate an agile development shop. This means that we develop in iterations continually, so you should not look at what we have today as the final product. Your feedback was not in any way ignored, it just may have not been implemented yet.
      • Within these first few weeks post launch, the technical team is focused on working to smooth out bugs that arose as a result of the migration/launch.
      • We are already planning our first 90 days development roadmap to deliver significant improvements to areas that you all (and our team) already identified as critical (e.g. navigation, search, UI, etc.), building on ideas submitted in beta and in IdeaPlace
      • We are also working on the 2017 roadmap, as Oliver committed to in his blog post.

      I hope we can continue to work together to build a community site here that we can all be proud of.

      Best Regards,


  • Oct 13, 2016 at 12:48 PM

    Hi ,

    Our intention is not to blame or discourage any body .

    With great Respect to Moderators and Designers , we tried to share our problems.

    Thanks you all for your valuable suggestion and feedback.



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  • avatar image
    Former Member
    Oct 13, 2016 at 05:13 AM

    Hi Matthew,

    Thanks for your above explanation, Then how a contributor will get motivate, without any points allocation, also how to see all questions asked by any user like FICO, CO, Asset Accounting etc, in old system we can follow the respective forums, so that all the activity questions in Que.

    As per normal human tendency it will take some time to adopt the new changes, any way thanks for your efforts and value addition:-).



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    • Hello Ravi and Vinay,

      new platform, old platform... your motivation should never be points, because what's the use of those? What you gain from participating is knowledge and the good feeling of helping others. Both a lot more useful that a bunch of virtual points on a profile.

      Sharing is caring, people.



  • Oct 13, 2016 at 12:36 PM

    Hi guys,

    I read almost all feedback comments regarding new platform and all are respectable, but kindly be motivated towards change rather blaming the team which actually did excellent efforts to come up with new look n feel interface plus other new features. Just be patient with it and you see that your all observations and concerns has been taking in consideration. Its only matter of time and we all are get use to this new SCN very soon. I personally like such kind of changes and new challenges.



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  • Oct 12, 2016 at 06:47 AM

    Hi yaniv,

    thanks for your reply,

    what happened to my points in earlier community,

    while searching for old threads the correct answer was marked in light orange color , this is not eye catching ,

    the green color as in old community was easily identifiable

    i request the moderators , please restore the old community

    or else maintain two communities in parallel..

    hope you consider my request.



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  • Oct 12, 2016 at 06:49 AM

    Hi yavin,

    thanks for your reply,

    my points in previous community were not converted to karma points in new community..

    there is no like button and mark as helpful answer(which would encourage the members to answer)



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  • Oct 12, 2016 at 09:31 AM

    Yes Vinay, I agree, with your Green/Yellow color as Eye-catchy matter, but you have got to understand the search features are improved which is done to reduce the amount of same name threads or can say similar issue threads. For the points matter, it was already updated in he below blog,

    So, from now on, the Karma Points are introduced & that is only you can see yours only, not any others also.

    Well see the thing is SCN is about You, Me & Everyone. That's why its called as us. So, we are here to make things work in a better way. Do not give up so easily. Everyone's co-operation can only make the result better. If you have an extra idea, you can always put in the Idea PlaceB. It aint gonna downgrade, so only the last option left is, you can suggest to have some features which are till now not introduced in the Current SCN. In fact, everyone can suggest.

    what is the need of changing the interface , when users world over are accustomed to the old interface(which was user friendly)...

    Its not that you just recently this week, only came to know about the SCN changes. The new SCN came into scenario to overcome the issues that were there in the old SCN. That is the requirement for a new version of any product in any company, I guess, to overcome/minimize the issues in the old. For example, while typing a discussion-thread earlier, there were no suggestion or similar content poping-up, which is introduced in this new SCN.



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